Service FAQs
This is where we provide you with many of the details on how to get your Poetry recruiter enablement workspace up and running, our self-service model, reporting issues and product updates.
How do we get started?
Every customer is entitled to one free admin account so they can experience the potential of our recruiter enablement workspace. Once they’re convinced you need Poetry, your admin will begin to invite additional admins and / or users
Your workspace admins are able to do this easily from their workspace profile
There are many solutions within the Poetry workspace and how long it takes depends on how many solutions you will deploy. As a rough estimate, it will take one administrator one working day to configure the entire workspace for your team’s needs
Poetry offers an entirely self-serve sales, onboarding and customer service model
From any solution within the Poetry workspace, you will be able to report issues
We will confirm receipt of issue reporting within 24 hours and aim to provide resolution to every issue within 72 hours
We regularly enhance the Poetry workspace and all users will be notified with an automatic message the first time they log in after the enhancements have been implemented
